Lewis County Nursing & Rehabilitation Center received My InnerView Excellence in Action awards, national honors that recognize the facility’s commitment to superior customer and workforce satisfaction. Nearly 5,500 nursing homes in the country participated in a 2010 satisfaction survey. The award, which is presented annually, recognizes those providers performing in the top ten percent of nursing homes.
“We congratulate the Excellence in Action award recipients,” said Amanda Twiss, CEO of My InnerView-OCS. “These skilled nursing facilities deserve recognition for their success. The feedback they received from residents, families, and employees overwhelmingly scored their facilities as excellent. This award salutes their dedication to customer and workforce satisfaction, and highlights the differences they make in the lives of people every day.”
My InnerView-OCS, a division of National Research Corporation, provides applied research and quality-improvement solutions that span the entire post-acute healthcare continuum. My InnerView presents the annual award and supports leaders across the entire senior care profession with tools to measure, benchmark, and improve performance. This year’s award for superior customer and workforce satisfaction was presented to My InnerView customers who completed a customer and workforce satisfaction survey in 2010, had a minimum 30 percent response rate, and scored in the top ten percent of qualifying facilities on the questions “What is your recommendation of this facility to others?” and “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”
Lewis County Nursing & Rehabilitation Center has been a part of the Hohenwald community for 36 years. The nursing home specializes in rehabilitation healing and quality of life. This is the first year Lewis County Nursing & Rehabilitation Center has earned this national award.
For more information, contact Lewis County Nursing & Rehabilitation Center (931) 796-3233.
commitment to quality